Refund policy

*Return Policy is subject to change without prior notice. It is the customer's responsibility to check the policy prior to making any new purchases. 

Items may be returned (unused, unopened & in original condition) within 30 days of delivery for a refund minus a 15% restocking fee. Note that items not in unused, unopened & in original condition are not eligible for returns barring manufacturer’s defect or shipping damage. Customer is responsible for all shipping charges. However, yannail.com will pay the return shipping costs if the return is a result of manufacturer’s defect* or shipping damage. Returns due to manufacture’s defect* will not be charged a 15% restocking fee.

Please understand that it is necessary to charge a restocking fee on returns in order to cover costs associated with filling and processing your order. Returns received after 30 days of delivery are subject to refusal depending on the situation. We sincerely appreciate your timeliness with returns or exchanges. 

Refund Policy
Returns made to yannail.com will be refunded in the form of the original payment method.

Exchange policy
Items may be exchanged once (unused, unopened & in original condition) within 30 days of delivery for another size, color, or product. Customer is responsible for all shipping charges (including re-shipping charges for exchanged items).

For All Clearance Items

All sales are final. No return or excahanges for clearance items.

Missing & Defective Items
 

Customers must report missing & defective items within 7 days of product arrival. Missing items include items that are not included in the original package and not noted on the invoice. Defective items include goods damaged due to mishandling during shipping and new goods with notable defect. Any claims received after 7 days of product delivery are subject to refusal. Missing & defective product reports received after 30 days will be denied.